Contact Centre

From Customer Service to Inbound and Outbound calls

Fantastic opportunities

Love to work in a busy environment where you can help people change their lives for the better? Then our Contact Centre could be the very place for you. From Customer Service to Inbound and Outbound calls, we offer a number of shift patterns to suit your lifestyle as well as part-time and full time roles.

You’ll receive all the training you need, and there are opportunities to progress to Team Leader or Manager positions.

Helping our patients discover the freedom that comes with 20/20 vision or better very often begins in our contact centre. If you like dealing with people, are motivated and love working as part of a team, then speak to us now about the opportunities on offer.

Service Excellence

We’re a leading eyecare provider and so our patients expect a first-class experience when they speak to us. They’re our priority, and so our contact centre colleagues need to be caring and empathetic. They’re good team players, yet they’re also able to focus on their individual goals while always acting in their patients’ best interests. Most of all, they’re fantastic telephone ambassadors for Optical Express.

Academic Partnerships

Through our partnership with Glasgow Caledonian University, we’re committed to ensuring that every one of our optometrists is able to gain an Independent Prescribing qualification.

International Medical Advisory Board

Comprising world-renowned and influential ophthalmologists, The International Medical Advisory Board ensures that our surgeons remain at the forefront of developments in the refractive industry and advancements in technology.

State of the art technology

We’ve invested more than £500 million in state of the art technology, so that our surgeons use advanced equipment from market leaders like Carl Zeiss and Johnson & Johnson Vision.

& Development

Our Learning & Development team delivers on our commitment to help each one of our employees realise their potential, via ongoing personal development initiatives.


We’re committed to supporting good causes nationwide, particularly those which relate to eye health, such as Sightsavers, which works to eliminate preventable blindness in 30 countries.


We’re the UK’s only complete eyecare provider, giving our employees more career path options and opportunities for advancement.

Optometry Careers

If you’re an optometrist and interested in career opportunities with us, simply fill in the form below and we’ll be in touch with you to arrange an informal discussion.