Performance and Development Coach

Learning & Development Trainer 

Location – Birmingham

Travel – National Travel required

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 33 years, millions of patients have trusted Optical Express with their eye care. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

An exciting opportunity has become available for a Performance & Development Coach to join our team. A significant aspect of this role will involve optical skills training with colleagues across your region and as such a background in optics is essential. As a Performance & Development Coach, your responsibilities will include:

• Delivering training programmes and learning initiatives that are aligned with the business goals
• Act as a point of contact for colleagues & managers who have questions relating to training and development within your region and where appropriate the wider business
• Work closely with operational management teams throughout your region to gain a full understanding of their needs, training requirements, and how these align with business priorities
• Utilise the most appropriate learning strategy in relation to the needs of our colleagues & business which is aligned with the identified need, including e-learning, in person/virtual workshops, and coaching
• Develop and maintain the quality of materials and resources available for our colleagues which enable and promote performance development
• Continual assessment of performance within your region to identify opportunities for improvement
• Ensure all training delivered adheres to health and safety standards and regulatory requirements
• Develop productive and mutually beneficial relationships across all operational teams to support and promote individual and business performance

This role would suit optical managers and experienced optical assistants with a passion for developing people in addition to experienced learning and development professionals from an optical background. This role requires excellent communication skills and a passion for supporting people with their learning and development. Experience within an optical retail environment is essential.

Performance and Development Coaches will be expected to be experienced in the following:

• Supporting and Coaching colleagues and team members
• Prioritising training & development needs in alignment with business requirements
• Optical retail work
• Confident in both written and verbal communication
• Organisational and IT skills