Patient Advisor

  • Full Time
  • Derby

Optical Express

Job Title – Patient Advisor

Location – Derby, with occasional travel to Leicester

Hours – Full time, 40 hours

Salary – £24,000 + bonus 

Job Title – Patient Advisor

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • An industry leading salary plus excellent bonus potential
  • State of the art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

  • Building a strong relationship with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up to date information
  • Arranging affordable finance options to suit each individual patient
  • Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

  • Be driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Be able to demonstrate strong negotiation skills
  • Be self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.

Express as they are often the first person the patient interacts with. Every day will bring something new, but your day to day role will involve:

  • Building relationships with patients and ensuring regular communication before and after treatment
  • Accurately maintaining customer records

Are you our ideal candidate? The answer is yes if you:

  • Have heaps of passion for providing world-class customer service
  • Possess strong organisational skills
  • Can communicate clearly and articulately with a diverse range of people
  • Like to look presentable and well maintained
  • Are motivated and driven to succeed

A career at Optical Express is fulfilling, fun and rewarding. As an employee you can benefit from the following:

  • Competitive salary
  • Free and discounted optical products/procedures
  • Modern working environment with superb technology support
  • Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we’d love to hear from you.

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Optometry Careers

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