Call Centre Agent – SK:N

Title: Customer Care Advisor – SK:N

Hours: 40 hours per week, Full Time 

Location: Glasgow City Centre – Office based

Salary: £25,396 

As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.

With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.

Each day will vary however the core components of your role will include:

• Make outbound and receive inbound calls to our SKN and Harley Medical Group patients to assist with enquiries about aesthetic treatments.
• Deliver an outstanding patient experience while identifying opportunities to help our patients with their personal goals.
• Display strong communication and problem solving skills
• Build trust and rapport with our patients ensuring the best possible outcome to their enquiry.
• Take ownership of every interaction, ensuring a positive and informative experience.

Essential skills

• Excellent verbal and written communication skills
• The ability to deal with customers over the telephone in a confident and professional manner
• A willingness to learn
• Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Sk:n is an equal opportunities employer