Job Details

Outbound Contact Centre Advisor

Full time  |  UK Glasgow  |  Job ID: 18-6423


Title: Outbound Contact Centre Advisor

Hours: Full-time, 40 hours per week covering 1 in 4 weekends

Location: Glasgow City Centre

Salary: Competitive

We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.

Want to be part of a team that literally change people lives?

We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.

Key Responsibilities and Accountabilities

Each day within your role will vary however the core components of your role will include:

  • Engaging with existing or potential customers/patients to encourage them to attend consultation appointments
  • Booking and managing our clinic diaries within the business guidelines
  • Working towards individual targets and KPI’s

Essential Skills

What do we need from you?

  • Previous experience within a target driven contact centre environment
  • Outbound contact centre experience
  • Working knowledge of Microsoft packages
  • Excellent rapport building and communication skills with the ability to overcome objections

What’s in it for you?

  • Full and ongoing training
  • 29 days holiday (pro rata for part time opportunities)
  • Company pension
  • Refer a friend payment scheme
  • Discounts on Optical Express products
  • City centre location

This is a fantastic opportunity to join an expanding organisation and help shape our business growth, please apply now by uploading your CV.


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