Contact Centre

From Customer Service to Inbound and Outbound calls


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Fantastic opportunities

Love to work in a busy environment where you can help people change their lives for the better? Then our Contact Centre could be the very place for you. From Customer Service to Inbound and Outbound calls, we offer a number of shift patterns to suit your lifestyle as well as part-time and full time roles.

You’ll receive all the training you need, and there are opportunities to progress to Team Leader or Manager positions.

Helping our patients discover the freedom that comes with 20/20 vision or better very often begins in our contact centre. If you like dealing with people, are motivated and love working as part of a team, then speak to us now about the opportunities on offer.

Career Journeys

Looking to take your career to the next level? We can help.
Optical Express is committed to supporting you at every stage of your career, helping you grow and develop.

Take your career to new heights with the UK’s only complete eyecare provider.


Contact Centre Team Manager

I didn’t have an optical background before I joined Optical Express – in fact, I previously sold holidays! I was looking for a change, and that’s certainly what I got when I took the opportunity to work at Optical Express as a Laser Team Leader in the contact centre.

I joined in 2012, and led a team of 12 agents, booking in consultations for vision correction surgery. There was a lot to learn, which was a bit daunting, but I loved the fun yet professional environment. From there, I went on to manage the Refractive Sales team for a couple of years.

I was keen to progress and was promoted to my current role as Contact Centre Team Manager. I work alongside our Team Leaders and Senior Managers, helping them manage their team’s performance and setting goals, KPI’s and development standards. I work closely with Marketing, reviewing each campaign to identify the channels that work best. With the Operations team, I analyse performance, always looking for different ways to improve the contact centre operation.

I’ve learned so much over the years, and I’m continuing to learn new things every day. Although I’ve moved through the ranks at Optical Express already, I really want to continue to progress, and I know that the company will help me to continue to achieve.

Service Excellence

We’re a leading eyecare provider and so our patients expect a first-class experience when they speak to us. They’re our priority, and so our contact centre colleagues need to be caring and empathetic. They’re good team players, yet they’re also able to focus on their individual goals while always acting in their patients’ best interests. Most of all, they’re fantastic telephone ambassadors for Optical Express.