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Optical Express Ambassadors: Danielle – Marketing Administrator


Danielle - Main picture

I started my Optical Express career in 2011 as a part time inbound advisor whilst working toward a bachelor’s degree in Media and Communications. Working in the contact centre in Glasgow was perfect because it allowed me to travel between university and work with ease and the flexible working patterns meant I didn’t have any extra stress during exam time.

Acting as the first point of contact for our customers, my role allowed me to maintain and develop extensive customer service skills whilst acquiring a great deal of knowledge about various aspects of the business from different types of appointments and tests, to laser eye surgery and other refractive treatments. Working as an inbound advisor for Optical Express was pretty rewarding and always kept me switched on because every call was different. Although the role could often be challenging it was also incredibly rewarding to know that I was contributing towards a culture that continues to change patient’s lives for the better.

Optical Express provides excellent opportunities for personal and professional growth, so much so that since graduating university I was offered the opportunity to advance into a fresh and exciting new role within the Marketing department. Although I have enjoyed working in a number of different fields within the business, I was extremely grateful for a chance to get creative and utilise my studies. My new role has allowed me to gain a completely different insight into Optical Express, and having the pre-existing knowledge on not only the business but the industry as a whole has been a huge boost in my own professional confidence. Joining a completely new and fast paced environment was undeniably daunting however my team have been incredibly supportive throughout, which has in turn made the transition so much easier.

When I first joined the company aged 18, I never could have imagined the exciting career opportunities that would await. In addition to offering flexible working patters and the opportunity to progress and develop, Optical Express continues to recognise and invest in its staff, like me. For any student currently looking for some industry experience or even struggling to find a good academic and work life balance, Optical Express could be the right choice for you.

Contact our Recruitment team who’ll be happy to let you know what opportunities we have across the UK and what other development opportunities we can offer you. You can contact us at or 01236 795 146.